CUSTOMER SERVICE	PROFESSIONAL SELLING
We work with you to provide exceptional customer service to your customers by: n   Setting service standards for your organization n   Strengthening internal customer relationships n   Training your people in these exceptional service standards n   Developing a system for continuing reinforcement n   Setting service goals for the future	Our highly interactive sales programs teach professional sales people a consultative approach that focuses on developing relationships and uncovering ALL opportunities for business with the account. Topics can include: n   Crossing From Service to Sales n   Partnership Selling n   Coaching for Sales Success n   Networking for New Business Development n   Organizational Team Selling
LEADING AND MANAGING	WORKPLACE EFFECTIVENESS
We customize programs for your supervisors and managers that will give them the confidence to handle the challenges in today’s changing environment.  Topics can include:   n   Creative Strategies for Retention n   Leadership Development n   Coaching Your Team for Success n   Selection Interviewing n   Fostering Improvement Through Innovation n   Making Meetings Work n   Managing Across Generations	Because the work environment is filled with difficult situations, tough choices, and heavy workloads, maintaining perspective and dealing with conflicts are everyday occurrences.  These programs provide skills and techniques anyone can use to regain balance:         n   Getting Out of the Stress Mess     n   Managing Time, Managing Yourself     n   Conflict Management     n   Valuing Differences
COMMUNICATION SKILLS	TEAM DEVELOPMENT
Communicating effectively up, down, and  across the organization is necessary for providing optimal service to consumers and employee satisfaction.  To achieve this, we train in:       n Communication and Listening Skills     n Interpersonal Skills     n Presentation Skills     n Valuing Differences	Teamwork is essential to providing exceptional service.  These programs help to strengthen teams and teach skills in working better together:       n Team Assessments     n Team Building
CHANGE MANAGEMENT	CONSULTING SERVICES
Change is a constant in today’s work environment.  Government regulations, new procedures and an ever-changing workforce present a volatile environment to today’s employees.  These programs will help them see change in a positive light:       n Taking Charge of Change     n Learning to Live With Change     n Fostering Improvement Through Innovation	In addition to training, we provide these services:       n Benchmark Assessments     n Management Coaching and Counseling     n Strategic Planning     n Focus Groups and Surveys     n Needs Assessments and Organizational   Assessments