Home
Leadership Development
& Management Coaching
Consulting
Services
Behavior
Styles
Assessment
Grant
Money
Public Speaking
Engagements
About Us Clients Contact

Farbest Performance, an organizational development and training firm in Montvale, NJ, has been providing custom designed training programs in Strategic Planning, Leadership and Management Development, Communication, Team Building, Customer Service, Selling Skills and Self Development Skills for a wide variety of industries including healthcare, manufacturing, financial institutions, retail trade, and utility companies for over 15 years.

Farbest Performance’s clients include Wakefern Food Corporation, New York Mercantile Exchange, Core-Mark International, Balchem Corporation, Provident Bank, Public Service Electric & Gas of New Jersey, St. Luke's Cornwall Hospital, Health Quest, Craft and Hobby Association, Catskill Medical Center, Mid-Hudson Valley Federal Credit Union, Ulster Federal Credit Union, Orange County AHRC, Foster Farms Corporation, and ICI Paints Packaging & Coatings and Pitney Bowes International Mail Services as well as many other organizations.

Donna Bell, Director and management development consultant for Farbest Performance, has been in the Training and Organizational Development field for over 20 years. She holds an MBA, specializing in Organizational Development, from St. Mary's College of California and a Masters in Education from Lehigh University in Bethlehem, PA. Before consulting, Donna held management positions at Del Monte Foods Corporation and Core- Mark International Corporation both in San Francisco, CA. Her responsibilities encompassed various aspects of sales management, sales training and marketing management.

Donna has served as an elected officer on the Board of Directors for the Greater Montvale Business Association in Bergen County, New Jersey and currently, is an elected board member for the Florida, NY public library. Donna is a member of both the American Society for Training and Development and the Society for Human Resource Management.


Judith Rosner, a management development consultant for Farbest Performance, has been in the Training and Organizational Development field for over 25 years. She holds a Ph.D. in Sociology and Organizational Development from the State University of New York at Buffalo. Before consulting, she taught at Texas Christian University and chaired the Division of Social Sciences at Mount Saint Mary College. She also completed a post doctoral program at New York University in sociology.

Judy was selected to attend one of the most intensive professional development programs for human resource practitioners – the University Associates Intern Program in Organizational and Human Resource Development.

Judy is a founding Director of Leadership Orange (a community leadership program in New York State) and volunteers in a host of other community organizations. She belongs to the American Society for Training and Development, the American Sociological Association, the Orange County and Warwick Valley Chambers of Commerce, and Phi Beta Kappa. She was a 1996 recipient of the Woman of Achievement Award in Orange County, New York. Judy has published in the areas of program evaluation, stress and health, and women in the professions. She has also written a Human Resource column for Inside Business.


OUR STRENGTHS


We bring value to our clients by developing partnerships with them at every level of the organization. We work with executives, their senior management teams, and their boards to develop strategy and direction for the organization. Then we work with managers to develop ways to implement that strategy. Sometimes this involves training, sometimes coaching, and sometimes both. And finally, we work with the people on the front lines – those who deal with customers every day and portray the organization to the community. As a result, there is a connectedness, a linking, of goals of the organization and how an employee interacts with customers and co-workers. Moreover, our clients ask us back again and again because of the bottom-line effectiveness of this approach and the strong relationships we develop with their people.

By being flexible, we not only customize our programs, but we adjust our presentations easily to the cultures of various organizations as well as the personal preferences or styles of the people we work with.

We create partnerships with the organizations we serve. We become familiar with the workforce in their area as well as the customer base they serve. We bring this knowledge to the boardroom and the classroom ¯ from strategic planning to customer service.

 

OUR AREAS OF EXPERTISE

CUSTOMER SERVICE

PROFESSIONAL SELLING

We work with you to provide exceptional customer service to your customers by:

n   Setting service standards for your organization

n   Strengthening internal customer relationships

n   Training your people in these exceptional service standards

n   Developing a system for continuing reinforcement

n   Setting service goals for the future

 

Our highly interactive sales programs teach professional sales people a consultative approach that focuses on developing relationships and uncovering ALL opportunities for business with the account. Topics can include:

n   Crossing From Service to Sales

n   Partnership Selling

n   Coaching for Sales Success

n   Networking for New Business Development

n   Organizational Team Selling

 

LEADING AND MANAGING

WORKPLACE EFFECTIVENESS

We customize programs for your supervisors and managers that will give them the confidence to handle the challenges in today’s changing environment.  Topics can include:

 

n   Creative Strategies for Retention

n   Leadership Development

n   Coaching Your Team for Success

n   Selection Interviewing

n   Fostering Improvement Through Innovation

n   Making Meetings Work

n   Managing Across Generations

 

Because the work environment is filled with difficult situations, tough choices, and heavy workloads, maintaining perspective and dealing with conflicts are everyday occurrences.  These programs provide skills and techniques anyone can use to regain balance:

   

    n   Getting Out of the Stress Mess

    n   Managing Time, Managing Yourself

    n   Conflict Management

    n   Valuing Differences

 

COMMUNICATION SKILLS

TEAM DEVELOPMENT

Communicating effectively up, down, and  across the organization is necessary for providing optimal service to consumers and employee satisfaction.  To achieve this, we train in:

 

    n Communication and Listening Skills

    n Interpersonal Skills

    n Presentation Skills

    n Valuing Differences

 

Teamwork is essential to providing exceptional service.  These programs help to strengthen teams and teach skills in working better together:

 

    n Team Assessments

    n Team Building

 

 

CHANGE MANAGEMENT

CONSULTING SERVICES

Change is a constant in today’s work environment.  Government regulations, new procedures and an ever-changing workforce present a volatile environment to today’s employees.  These programs will help them see change in a positive light:

 

    n Taking Charge of Change

    n Learning to Live With Change

    n Fostering Improvement Through Innovation

 

 In addition to training, we provide these services:

 

    n Benchmark Assessments

    n Management Coaching and Counseling

    n Strategic Planning

    n Focus Groups and Surveys

    n Needs Assessments and Organizational   Assessments